LZI Lecture: Data-driven product and service process optimization
| Date: | 14.06.2022, 16:30-18:30, in presence at the Fürstenallee |
| Title: | Data-driven product and service process optimization and the impact on the organization and the employees |
| Moderation: | Ralf Houben - Senior Director Global Continuous Improvement |
| Company: | Diebold Nixdorf |
Agenda:
- Background:
What actually is an ATM? What are the challenges for development, management, production and service?
- DN's data-driven service model
Here we present our data-driven service concept based on use cases and explain the architecture and data flow.
- Flight control center
Our central data processing for the immediate diagnosis of over 100,000 connected machines based on historical data of over 30. million operating days all over the world.
Here you can get an insight into the technology of data acquisition and analysis and interesting examples from the field.
We draw on over 10 years of experience in systematic collection and statistical analysis of field data.
- What does it mean for the organization and the employees?
Data analytics generates results that a wide variety of areas in the company are interested in and want to derive a benefit from. As a result, areas grow closer together and new challenges also arise.
- What's next?
An outlook into the future of our data-driven products and processes.
The presentation will be moderated in German